Krista Meek

About Krista Meek

Effectively improve efficiency in the call center groups by reducing average speed of…

Experience

1. Workforce Manager

   JCPenney

   Aug 2019 — Present · Columbus, OH, US

   Partner with managers and senior leaders to ensure maximum efficiencies and customer experiences are achieved via domestic and off-shore facilities, as well as near-shore third party vendors• Drive the daily operations and strategic vision of the network via the workforce management team• Oversee the successful transition to work-from-home for the entire workforce management team, partner with managers and senior leadership on achieving maximum work-from-home capacity, while continuously improving communication, participation, and partnership across all teams• Drive the creation and improvement of department policies, including standard operating procedures• Oversee the creation and adaptation of a quality assurance program for the workforce management team• Manage escalated issues from managers, directors, and other senior leadership• Serve as a key stakeholder and participant in system improvements• Drive continuous improvement in collecting reports, summarizing and presenting data, and improve processes• Oversee the continuous development of team members, team morale, and department culture

Education

• University of Mount Union

  Bachelor of Arts (B.A.), Political Science

  2003 — 2007

• The University of Toledo

  Master of Education (M.Ed.), Higher Education Administration and Student Affairs

  2007 — 2009