Krissy Horissian
Insights Strategist @ DICK’s Sporting Goods
- Role
- Athlete Engagement Insights Strategist at DICK'S Sporting Goods
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Krissy Horissian
I’ve always been interested in how strategy, marketing, and technology connect brands…
Experience
Athlete Engagement Insights Strategist
Apr 2025 — Present · Pittsburgh, PA, US
Deliver clear and actionable customer insights that inform business decisions across multiple teams, using real data to highlight opportunities and challenges.• Build and maintain customer feedback programs by analyzing input from CRM tracking, Medallia surveys, Level AI conversation data, and teammate observations.• Collaborate with eComm, Stores, Loyalty, Fulfillment, and Technology teams to translate customer concerns into improvements in service, policies, and digital experiences.• Analyze dissatisfaction and recontact data to uncover root causes, recommend solutions, and ensure changes are implemented effectively.• Provide detailed reporting and storytelling that connects survey trends, contact volumes, and service themes to company strategy.• Partner with Learning & Development Team to share findings that shape training content and strengthen teammate performance.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.