Kris Jones
Head of Client Support @ProblemShared
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WORK HISTORY
Head of Client Support @ProblemShared
EDUCATION
University of Sunderland
Business, Management, Marketing, and Related Support Services
ABOUT KRIS JONES
Highly accomplished Senior Director of Global Support and Operations with extensive experience in leading large-scale, international customer experience teams. Proven ability to drive significant improvements in customer satisfaction, streamline operations, and implement strategic initiatives, including AI integration and service management tool consolidation. Expertise in managing complex transitions, mergers, and acquisitions, with a strong focus on customer-centric solutions and team development. Demonstrated success in achieving and exceeding KPIs, fostering strong client relationships, and navigating periods of significant organisational change.
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