Kris McPhee

Operations IT Analyst @TSB Bank

Edinburgh, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Mar 2025 — Present

Operations IT Analyst @TSB Bank

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Monitor critical IT applications and systems using tools like Dynatrace and ServiceNow.• Conduct 1st and 2nd level troubleshooting, alert correlation, and issue resolution.• Engage in Incident Management and Knowledge Management processes to ensure smooth operations.

EDUCATION

2007 — 2012

Thurso High School

High School

2012 — 2013

UHI

Higher National Certificate, Computer Science

2020

The Open University

Bachelor's degree, Computing & IT with Business Management

SKILLS

Project ManagementFood SafetyMobile ComputingPetroleumFood & BeverageScientific ComputingCustomer ServiceEmbedded SoftwareGmdssProject PlanningTrainingComputingHardware ArchitectureRestricted OperatorMicrosoft WordWindows ServerMicrosoft TechnologiesHardware DiagnosticsTeam LeadershipInformation TechnologyComputer ForensicsSocial MediaSoftware DevelopmentWindows 7Microsoft ExcelProgram ManagementIT OperationsMobile TechnologyRocTeamworkEngineeringManagementMicrosoft OfficeMicrosoft ProjectTime Management

ABOUT KRIS MCPHEE

Experienced professional with an advanced skillset in the Oil + Gas industry within personnel logistics and aviation along with past experience in catering and IT.

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