Kris Loukusa
Retail insights change agent. Unlocking P&L upside through Customer Insights & Worldwide Sales team feedback.
- Role
- Voice of Customer Sr Business Strategy Manager at Microsoft
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Kris Loukusa
Voice of Customer marketer; customer experience engagement leader.
Experience
Voice of Customer Sr Business Strategy Manager
Jan 2018 — Present · Redmond, WA, US
VOC Product Insights analytics champion & reporting requirements SME. Identify new reporting capabilities that allow teams across Microsoft to mine at-scale, actionable insights from Retail Sales teams, employees and consumers. Transform employee feedback into action, unlocking insight from a wide range of qual and quant satisfaction programs. Fuel advances in research analytics collaboration with data scientists; delivered an LLM training dataset that now automatically scores each written comment from Retail Sales person for Quality and Actionability.
Education
University of Washington
BA
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