Krish Surpur

About Krish Surpur

I am a Principal Consultant at Infosys, where I manage the SAP AMS Engagement for a World No 1 major multinational technology company Apple inc, with a team of 150+ consultants across the globe. I have 23 years of total experience and 21+ years of SAP consulting experience, including implementation, support, rollouts, enhancements, and upgrades for SAP Sales and Distribution and Global Delivery Management. I am a certified SAP SD Consultant and ITIL certified, and I have a passion for enhancing customer experience, delivering high quality and cost efficient SAP application support, and implementing service improvement initiatives.Besides my professional expertise, I am also a personal branding strategist for SAP professionals, an upcoming author, a visual thinker, and an impact creator and influencer. My mission is to help professionals realize their true potential and stand out in the crowd by establishing themselves as a brand. I also enjoy photography, investing in new gadgets, and watching movies. I love to explore new learning opportunities and share my insights and knowledge with others through articles, workshops, and content creation. I also visit colleges and universities to deliver speeches and classes on productivity, creativity, social currency, AI, and branding, and to create impact and influence.

Experience

1. Principal Consultant

   Infosys

   Jan 2016 — Present · Bangalore, IN

   Working as SAP Support Manager for US Major Multinational Technology Company Apple Inc -Hi Tech Global support engagement,Enhancing Customer experience, Managing around 150+ consultants across globe and focused primary responsibility on Customer Service and Delivery. Engaged in Service Improvement.• SAP/Non SAP Delivery Application Maintenance, including incident, Break- fix, Problem Management and Service Request Management.Also managing Non SAP applications. • Ensure high quality and cost efficient SAP Application support, according to Service Level Agreements agreed with business.• Accountable for all key service metrics, Monthly & Weekly Status reporting through Dash Board & Issue Trackers• Escalate timely functional, technical and resource issues.• Provide regular and detailed appropriate reports back to stakeholders and at all levels of management and staff about the current status of services- Client Management• Act as Second Level of escalation point for the support issues-Escalation Management• Project Planning, Execution & Tracking • Resource Management – Handling all resources needs, Requirements, Interview and Mentoring Team • Support Improvement and initiatives. SLA and KPI Adherences. Managing more than 125 team members at offshore.Other Projects handled. Managed & hands on the Sales & distribution for the Pre GST TAXINN migration and GST project for the US based Semiconductor client.Managed the Co code deletion project using the SAP Landscape Transformation tool. This is the Carve out project,separation of 2 co codes from existing production system for the major chip manufacturers company. Worked on POC for Hi Tech Industry on S/4. Created the OTC scenarios and worked on all scenarios including Product Allocation, Advance ATP.

Education

• S D M College of Engineering & Technology

  BE, Mechanical Engineering

  1994 — 1998

• Karnataka University Dharwad

  MBA, Sales & Marketing

  1999 — 2001