Krishna Varshini Ilindra
Business Analyst @MetLife
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WORK HISTORY
Business Analyst @MetLife
US
Led requirement-gathering sessions with stakeholders across underwriting, billing, and claims, documenting BRDs, FRDs, and FSDs that enabled seamless integration of policy administration workflows.• Developed SQL validation scripts for policy and claims data (~2M+ transactions/month), improving system data accuracy to 98.5%.• Collaborated with product managers to assess insurance product performance, creating Power BI dashboards that revealed churn trends and improved customer retention by 12%.• Collaborated with finance teams to identify $3.2M annual revenue leakage in premium reconciliation and drove corrective measures to resolve discrepancies.• Automated SOX/NAIC compliance reports with Python and Excel macros, cutting manual prep time by 14 hours weekly while ensuring audit readiness.• Coordinated UAT cycles for three enterprise releases, developing 100+ test cases and achieving a 97% defect resolution rate prior to go-live.• Produced monthly SLA and risk scoring reports across 10+ business units, reducing SLA breaches by 15% through proactive monitoring and escalation frameworks.• Facilitated cross-functional meetings with underwriting, claims, and IT teams to align business objectives with system enhancements.
EDUCATION
University of Bridgeport
Master of Science - MS
RISE Prakasam Group of Institutions (Integrated Campus), Off NH-5, Valluru, Ongole-523272(CC-8A)
Bachelor of Technology - BTech
ABOUT KRISHNA VARSHINI ILINDRA
Business Analyst | Healthcare & Financial Services | Data-Driven Problem SolverI’m a results-driven Business Analyst with 4+ years of experience transforming complex business needs into clear, actionable solutions. I specialize in requirements gathering, workflow optimization, UAT leadership, and data analytics, helping organizations enhance operational efficiency, improve compliance, and make smarter, insight-backed decisions.With hands-on experience across healthcare and insurance systems, financial operations, and policy administration, I bridge the gap between business teams, data, and technology to deliver measurable outcomes. Core Strengths Business Analysis & Documentation – BRDs, FRDs, User Stories, Process Mapping, Workflow Design Data Analysis & Reporting – SQL, Python (Pandas), Excel (Power Query, Macros), Data Quality Validation Business Intelligence – Power BI, Tableau, KPI Dashboards, Data Modeling, Automation Compliance & Governance – SOX, NAIC, HIPAA, CMS, Audit Readiness, Risk Assessments Project Delivery – Agile/Scrum, JIRA, Confluence, UAT Leadership, Cross-Functional Collaboration Key Impact Highlights Improved system data accuracy to 98.5% by developing SQL validation scripts for policy & claims data Identified $3.2M in annual revenue leakage through premium reconciliation analysis Reduced SLA breaches by 15% using automated reporting and proactive risk scoring Cut manual compliance reporting time by 14 hours per week using Python & Excel automation Designed BI dashboards that enhanced visibility of churn, claims trends, and provider performance Delivered healthcare workflow redesigns that cut audit issues and reduced SLA delays by 22%I combine analytical thinking, technical skills, and strong stakeholder communication to ensure that business needs are clearly captured, validated, and translated into scalable, user-centric solutions. My goal is simple:Help organizations make data-driven decisions, streamline processes, and deliver high-impact business outcomes. Let’s connect if you’re looking for a Business Analyst who can optimize workflows, improve data quality, and deliver clear insights that move the business forward.
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