Krishnapriya Sachit
Service Delivery Analyst @Age UK
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WORK HISTORY
Service Delivery Analyst @Age UK
London, GB
Change Management: Developed a centralised Change Dashboard in Jira, consolidating key change metrics into a single view. Improved visibility for the Change Advisory Board (CAB), streamlined governance activities, and enhanced the efficiency of CAB review processes.• Quality Assurance: Spearheaded comprehensive audits of Major Incident Management across Service Desk and supplier teams. Leveraged audit findings to drive Continual Service Improvement (CSI) initiatives, ensuring higher quality standards and operational excellence.• Supplier Performance Management: Identified critical process gaps during monthly Service Reviews and implemented additional KPI reporting, improving visibility into service delivery trends and enabling the proactive identification and resolution of recurring issues.
EDUCATION
College of Engineering Trivandrum
Bachelor of Technology - BTech, Applied electronics and instrumentation
University of Warwick - Warwick Business School
MSc Business Analytics
ABOUT KRISHNAPRIYA SACHIT
I currently work as a Service Delivery Analyst at Age UK within the IT Service Delivery and Development team, supporting initiatives focused on improving operational efficiency, service governance, and continuous service improvement.Prior to this, I worked for 3 years at Deloitte, where I helped manage the technology landscape for a Fortune 20 U.S. retail client with more than 2,700 sites. My work centred on service management, reporting, and process optimisation to improve operational efficiency and service reliability through ITIL aligned best practices.Alongside this, I developed and maintained weekly and monthly reporting suites that enabled senior management and clients to monitor key performance indicators and make informed decisions. I am proficient in Advanced Excel, SQL, Power BI, ServiceNow, and Jira, and have developed dashboards to monitor KPI metrics, SLA compliance, incident trends, and overall service performance. I enjoy creating clear and engaging presentations that communicate insights effectively to senior stakeholders and support measurable operational improvements.I recently completed my MSc in Business Analytics with Distinction at Warwick Business School, where I deepened my expertise in advanced analytics, AI, and data driven decision making. During the programme, I explored how analytics and AI can be applied to automate manual workflows, improve operational processes, and support continuous service improvement initiatives.I am driven by curiosity and a desire to improve how things work by streamlining service processes and applying data insights to solve recurring business challenges.
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