Krishna Priya

Senior Data Scientist Ml Engineer @BMO

Developed and deployed customer churn prediction models using XGBoost and Random Forest, reducing attrition by 18%• Implemented credit risk scoring models leveraging Gradient Boosting, significantly improving loan approval accuracy• Built a Generative AI (GPT-3.5) chatbot to enhance customer support, reducing response times from hours to minutes with 98% accuracy• Created NLP pipelines with HuggingFace Transformers to analyze customer feedback, improving sentiment analysis accuracy by 25%• Automated fraud detection system using anomaly detection algorithms, saving the bank $1.2M annually in fraudulent transactions