Krishnapraveen Kumar
Lead Consultant @ Infosys | Incident Management, ServiceNow Certified Administrator, ITSM & ITOM, Certified ITIL V4, Certified Profession Scrum Master I, CSAT, Client Engagement
- Role
- Lead Consultant at Infosys
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Krishnapraveen Kumar
With over ten years of experience in the IT industry, I have developed skills in project management, process improvement, stakeholder management, and problem-solving. I hold a Bachelor of Engineering degree in Electrical and Electronics from Jawaharlal Nehru Technological University, where I learned the fundamentals of engineering and technology.As a Service Delivery Manager at Tata Consultancy Services (TCS), I manage the end-to-end service delivery of IT operations for multiple clients across various domains. I ensure customer satisfaction (CSAT), incident management, quality assurance, and compliance with SLAs and KPIs. I also lead a team of process developers who design, implement, and optimize business processes using various tools and technologies. I have successfully delivered value-added solutions to global brands like Genpact and TCS, achieving high levels of client satisfaction and retention. My mission is to leverage my expertise and skills to deliver value-added solutions to my clients and stakeholders, and to continuously learn and grow in the dynamic IT field.
Experience
Lead Consultant
Sep 2025 — Present · Hyderabad, IN
Education
Sree Vidyaniketan International School
Cbse
2008 — 2010
Jawaharlal Nehru Technological University
Bachelor of Engineering (B.E.), Electrical and Electronics Engineering
2011 — 2015
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