Krishna Prasad K
LSS MBB, CEM @ Leixir | Ex-NexInfo | End-to-End Implementation, Client Relationship Management
- Role
- Customer Experience Manager at LEIXIR DENTAL LABORATORY GROUP
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Krishna Prasad K
I am a proactive and achievement-oriented professional offering over 14 years of diverse…
Experience
Customer Experience Manager
LEIXIR DENTAL LABORATORY GROUP
Apr 2025 — Present · Gurugram, IN
Organize, plan, and monitor the customer service department.2. Monitor and Improve the customer complaints with timely resolution.3. Develop and implement strategies to improve customer relationship, dedication, and satisfaction.4. Established C-SAT index and other KPIs measuring customer experience.5. Establish communication channels and Monitor them for client-company interactions.6. Guide customer experience representatives and managers associated with client communications.7. Analyse customer interactions data to enhance the customer experience.8. Collaborate with marketing, sales, and advertising teams to enhance customer feedback programs.9. Oversee hiring, training, and compliance with service standards.10. Utilize CRM tools for customer loyalty and relationship management.
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