Krishnanunni J S

About Krishnanunni J S

I am a Business Analyst with experience in process transformation, delivery governance, and system implementation across insurance, operations, and tax technology environments. My work focuses on translating business needs into structured processes, governance frameworks, and practical technology-enabled solutions. I have hands-on experience in requirement gathering, gap analysis, process mapping, UAT coordination, dashboard reporting, and cross-functional stakeholder management. At Esal Tech, I support UAE e-invoicing initiatives by aligning business processes and operational workflows with compliance requirements, strengthening CRM governance, supporting pre-sales and RFP activities, and improving reporting visibility through dashboards and KPI tracking. Previously, at Tata AIG, I worked on claims operations and business analysis initiatives including requirements documentation, change requests, UAT coordination, and Agile delivery support for system enhancements. Core areas of focus: • Business Analysis • Process Transformation • E-Invoicing / Tax Technology • CRM & Delivery Governance • Stakeholder Management • Dashboard Reporting I am currently open to opportunities in Business Analysis, Process Transformation, and Tax Technology / E-Invoicing.

Experience

1. Operations & Governance Lead Tax Tech & E-invoicing

   Esal Tech

   Oct 2025 — Present · Dubai, AE

   Esal Tech is a joint venture of Oxinus Holdings and Dhruva Consultants, backed by IHC (International Holding Company).At Esal Tech, I work on e-invoicing (tax technology) and process transformation initiatives, focusing on business analysis, governance frameworks, and aligning operational workflows with regulatory requirements.• Supported UAE e-invoicing initiatives by aligning business processes and operational workflows with regulatory compliance requirements• Performed process mapping and gap analysis for finance and invoicing workflows to support business readiness and solution design• Established CRM governance frameworks to improve data quality, pipeline visibility, and reporting discipline• Built dashboards and KPI reports to support performance monitoring and decision-making• Managed cross-functional stakeholder engagement across sales, legal, leadership, and operations• Contributed to RFP and pre-sales activities including requirement analysis, solution inputs, and proposal documentation• Drove process standardization through SOPs and workflow design to improve execution efficiency and governance adherence• Supported project delivery and rollout activities by tracking timelines, deliverables, risks, and governance actionsSkills: Business analysis, process mapping, gap analysis, e-invoicing, tax technology, CRM governance, stakeholder management, dashboard reporting, KPI tracking, pre-sales support, RFP coordination, workflow design, SOP development, project coordination

Education

• Kerala University, Thiruvananthapuram

  Bachelor of Technology - BTech, Civil Engineering

• Saraswathi Vidyalaya

  High School

• Saraswathi Vidyalaya

  Intermediate, Mathematics and Computer Science

• Amrita Vishwa Vidyapeetham

  Master of Business Administration - MBA, Finance, Analytics