Krishnan Menon

About Krishnan Menon

As the Executive Director of End User IT Services at MSCI, I lead the Asia-Pacific region for delivering high-quality IT services and solutions that enhance the employee experience and operational efficiency. I have over 19 years of experience in running Global Tech Support Operations, IT Service Management, and Managed IT Services.Over the years, I have successfully implemented several key projects, such as Microsoft 365 Copilot, Windows Hello for Business, Five9 contact centre, Live Chat support, Nexthink digital experience tool, and generative AI for internal support chat bot, using my skills in automation, artificial intelligence, and project management. I also manage a team of IT engineers, provide global technical support, and engage with various business units and stakeholders. I am passionate about leveraging technology to empower and enable our employees and clients and enhance their technology experience.

Experience

1. Executive Director - Ai Process Engineering (Workplace Tech)

   MSCI Inc.

   Jan 2026 — Present · Mumbai, IN

Education

• University of Mumbai

  Bachelor's degree

  1996 — 1999

• ITM Group of Institutions

  Master of Business Administration - MBA

Skills

• IT Vendor Management
• Team Management
• Project Management
• Data Center
• Vendor Management
• Networking
• Active Directory
• Windows Server
• IT Infrastructure Management
• Business Process
• IT
• Business Process Improvement
• Software Documentation
• Information Technology
• Service Delivery Management
• Troubleshooting
• Service-Level Agreements (Sla)
• Program Management
• IT Operations
• Wan
• Bpo
• Amazon Web Services (Aws) Cloud
• Pre-Sales
• Citrix
• Managed Services
• Infrastructure
• IT Service Desk Management
• Antivirus
• Windows Server 2008
• Windows
• Linux
• Itil Intermediate Certified
• System Administration
• Project Planning
• Operating Systems
• IT Service Management
• Management
• Service Operations
• Sla
• Servers