Krishnan Iyer
AWS Restart Graduate | AWS Certified Cloud Practitioner | Aspiring Cloud Engineer
- Role
- Technical Support Engineer at Define Labs
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
Experience
Technical Support Engineer
Nov 2023 — Present
In my role as a Technical Support Engineer, I specialized in delivering prompt and effective assistance to customers via chat, resolving complex issues related to software, hardware, and networking. I excelled at managing multiple customer interactions simultaneously, ensuring seamless support and maintaining high satisfaction levels. Additionally, I leveraged the Jira platform to log, track, and manage support tickets, facilitating efficient issue resolution and continuous service improvement.
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