Krishna Kumar
Customer Success Manager | Enterprise SaaS & CPaaS | Client Retention, Growth & Product Adoption
- Role
- Manager - Customer Success at Sinch
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Krishna Kumar
Customer Success professional with 8+ years of experience across Enterprise SaaS, CPaaS, BFSI, fintech, and client success environments, managing customer relationships across US, EMEA, and India markets. Experienced in driving client retention, product adoption, account growth, and strategic stakeholder engagement within enterprise and B2B ecosystems. Skilled in customer lifecycle management, onboarding, escalation management, MBR/QBR reviews, and cross-functional collaboration with Product, Engineering, Support, and Sales teams to improve customer outcomes and long-term business value. Currently working in a CPaaS and cloud communications environment supporting enterprise customer engagement across communication platforms, APIs, and AI-powered solutions. Known for combining customer-centric thinking, consultative engagement, and operational leadership to deliver strong customer experience and business impact.
Experience
Manager - Customer Success
Nov 2025 — Present · Mumbai, IN
Education
Punjab Technical University, Jalandhar
Bachelor of Technology (B. Tech), Civil Engineering
Skills
- Speech
- Anchoring
- Debate
- Poetry
- Team Management
- Structural Engineering
- Group Discussions
- Customer Service
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