Krishna Gandrala

About Krishna Gandrala

I am a Microsoft Dynamics 365 Engineer with 9+ years of experience in the IT industry…

Experience

1. Microsoft Dynamics Crm Developer

   Albertsons Companies

   May 2022 — Present · Dallas, TX, US

   As a Microsoft CRM Developer, I was responsible for the end-to-end development and customization of Microsoft Dynamics 365 Customer Engagement to replace Albertssons’ legacy CRM system. The goal was to streamline sales, customer service, and marketing operations across multiple departments. I worked closely with business analysts, project managers, and users to gather requirements, design scalable solutions, and integrate Dynamics 365 with existing platforms like SharePoint, Azure, and third-party applications.Key Achievements:I was involved in reducing customer service response time by 40% by automating case routing and follow-ups using Power Automate.I was involved in migrating over customer records from legacy systems with zero data loss and ensuring complete data integrity.I was involved in increasing CRM user adoption by 60% through intuitive UI customizations and streamlined form layouts in Dynamics 365.I was involved in developing real-time Power BI dashboards to support leadership with accurate and timely sales and service insights.I was involved in enhancing system integration across departments, resulting in improved data flow, collaboration, and operational efficiency.