Krishnadev S

About Krishnadev S

Incest met banking, capital markets, reconcilation

Experience

1. Senior Business Execution Consultant

   Aston Carter

   May 2025 — Present

   Responsible for end-to-end Payments Operations including investigations, reconciliations, chargebacks, and fraud management across global clients (US/UK/APAC).* Successfully delivered client KPIs, SLAs, and compliance standards, ensuring 100% accuracy in reconciliations and minimizing operational risk.* Reviewing high-value transactions, investigating fraud case complaints from clients and taking steps for resolution/recovery.* Monitoring payments (MT 103, 202, 202cov and others) both cross border /domestic, ensuring smooth processing from queue. Via Payment command center.* Processing and disputing HVP Swift/Wire payments, credit card charge backs and inquiries to recover funds - including investigations of Chargebacks and communications with external partners.* Drives operational excellence across processes, playing a critical role in designing programs that enhance the client experience.* Monitoring the lines & Queues of all the payments via payments command center.* Liaising with sanctions, technology and other internal stakeholder teams for smooth processing of payments to clients.* Act as a bridge between tech teams and business teams for fixing the issues.* Ensured delivery of Client KPIs targets including day to day service levels, customer experience, quality measures and compliance measures* Testing and identifying application if have any defects and providing suggestion for improvement and enhancement.* Worked in payment initiation channels Swift, Chips, ACH, Fed.* Tools used: Grafana dashboard, payment tracker, GMTS, EMTS, Fircosoft