Krishnadas M
DevOps Monitoring support engineer @ Hexnode (Mitsogo) | DevOps | Ex- Carestack (Product specialist)| MCA
- Role
- Devops Monitoring Support Engineer at Hexnode
- Location
- Kochi, KL, IN
- LinkedIn followers
- 500 followers
About Krishnadas M
Monitoring Support Engineer at Hexnode with experience in monitoring and maintaining the availability, stability, and performance of enterprise client portals. Skilled in infrastructure and application monitoring using Zabbix and Sentry, incident management through Jira and Zendesk, and troubleshooting issues related to downtime, high CPU/RAM utilization, and application performance. Experienced in log analysis, root cause investigation, SLA-driven incident handling, and collaborating with DevOps and Engineering teams to improve system reliability and operational efficiency.Previous experience as a Product Specialist at CareStack involved providing technical support for a cloud-based SaaS platform, leveraging tools such as Zendesk for ticket management and SLA adherence. Passionate about technology and committed to continuous learning and impactful problem-solving.
Experience
Devops Monitoring Support Engineer
May 2025 — Present · Kochi, IN
Monitor and maintain the availability, stability, and performance of Hexnode UEM client portals to ensure seamless operations- Proactively identify, troubleshoot, and mitigate issues such as portal downtime, high RAM/CPU utilization, and performance degradation- Perform real-time infrastructure and application monitoring using tools such as Zabbix and Sentry- Analyze alerts, logs, and system metrics to investigate incidents and determine root causes efficiently- Create, track, and manage incidents through Jira and Zendesk while ensuring timely updates and resolution- Collaborate with DevOps and Engineering teams by escalating issues with detailed technical analysis and findings when necessary- Monitor incidents through the complete resolution lifecycle while ensuring SLA compliance and effective communication- Contribute to minimizing downtime and improving system reliability through proactive monitoring, alert optimization, and preventive actions
Education
Federal Institute of Science and Technology
Master of Computer Applications - MCA, Computer Applications
SNM College Maliankara
Bachelor of Science - Bsc, Physics
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