Krishna Kumar
Customer Experience Strategist | Voice of Customer Expert | Driving Business Growth Through Research-Led CX Insights
- Role
- Senior Customer Experience Strategist at Bridgeloyalty Customer Experience Management Llp
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Krishna Kumar
With nearly two decades of experience across BFSI, Technology, E-commerce, Customer…
Experience
Senior Customer Experience Strategist
Bridgeloyalty Customer Experience Management Llp
Nov 2019 — Present · Mumbai, IN
Passionate Customer Experience strategist with 15+ years of expertise in transforming customer insights into measurable business outcomes. At BridgeLoyalty CEM LLP, I drive initiatives that elevate customer satisfaction and retention through data-driven strategies and empathetic solutions.My journey across Snapdeal, Wipro, Citi Financial, and Centurion Bank of Punjab has sharpened my expertise in:Voice of Customer Programs & NPS ImplementationPrimary & Secondary Market ResearchMystery Shopping & Quality AssessmentCustomer Journey MappingCross-functional Team LeadershipI specialize in bridging the gap between customer expectations and service delivery, consistently delivering results through comprehensive CX strategies and robust research methodologies. My approach combines analytical rigor with deep customer empathy, ensuring every touchpoint strengthens brand loyalty.Leading cross-functional teams in BPO, Contact Center operations, and Market Research, I focus on creating exceptional customer experiences that drive sustainable business growth.Let\'s connect to explore how we can transform customer experiences into business success.
Education
Certified Financial Planning
RMIP, Financial Planning and Services
2008 — 2009
Maharshi Dayanand University
MBA, Finance
2009 — 2011
Delhi University
Bachelor’s Degree, Business/Commerce, General
2005 — 2009
Indian Institute of Management, Lucknow
Chief Marketing Officer, Marketing
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