Krishna Vyas
Sr. Executive - Customer Specialist @ Eloelo 🚀 | Driving Delight Through Every Interaction 💬 | Voice of the Customer 🎯 | Building Trust & Long-Term Relationships 🤝 | Passionate About Experience That Matters ❤️
- Role
- Senior Executive Customer Specialist at Eloelo
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Krishna Vyas
Hi, I’m Krishna Vyas — a Customer Success professional focused on turning customer…
Experience
Senior Executive Customer Specialist
Mar 2025 — Present · Bengaluru, IN
As a Senior Executive - Customer Specialist, I ensure seamless customer support operations, resolving queries efficiently and enhancing the overall user experience. My role involves proactive coordination with internal teams to improve processes and drive customer satisfaction.Key Responsibilities:Customer Support & Query Resolution:Manage end-to-end customer support through both email and real-time Freshchat, addressing concerns with empathy, efficiency, and professionalism to ensure timely and effective resolution.Issue Resolution & Escalation Handling:Identify, troubleshoot, and resolve customer issues, ensuring prompt escalation and follow-up for complex or critical cases.Collaboration with Product & Internal Teams:Work closely with product, tech, and operations teams to relay user feedback, contribute to feature improvement discussions, and enhance the overall application experience.Process Optimization:Continuously analyze and streamline support workflows to improve response time, resolution accuracy, and customer satisfaction.Data-Driven Decision Making:Utilize customer insights, analytics, and support trends to refine support strategies, proactively address pain points, and suggest product and process improvements.Cross-Functional Communication:Serve as a key liaison between customers and product teams, ensuring that user feedback is effectively translated into actionable enhancements.Operational Efficiency & Quality Control:Uphold high service standards through regular monitoring of support interactions, audits, and ongoing training to ensure quality and consistency. Payment Support (Razorpay & Cashfree):Resolve transaction issues and ensure smooth payment experiences through real-time support and follow-ups.I am passionate about delivering exceptional customer experiences, improving support efficiency, and driving product enhancements through collaboration, innovation, and a customer-first mindset.
Education
Jai Narain Vyas University (JNVU), Jodhpur
Bachelor of Commerce - BCom, Commerce
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