Krishna Vittala
Fractional Product Leader @Upwork
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WORK HISTORY
Fractional Product Leader @Upwork
Vancouver, BC, CA
My Profile a product manager, I help define initial workflows, core features, and product structure. I have deep knowledge of customers, data, business, and the market.Responsible for evaluating opportunities, determining what gets built, and ensuring the product meets customer and business needs.
EDUCATION
Amrita Vishwa Vidyapeetham
Master of Business Administration - MBA, IT Services
Bangalore University
Bachelor of Science, Mathematics and Computer Science
University at Buffalo School of Management, The State University of New York
MS, Management of Information Technology Services
ABOUT KRISHNA VITTALA
I have a strong track record of leading AI, platform, and enterprise modernization initiatives using a full GTM and TTM mindset — from market analysis and customer segmentation to value proposition design, pricing impact, and cross‑functional launch strategy. I’ve delivered GenAI virtual agents, federated GraphQL platforms, and large‑scale billing and servicing transformations across healthcare and insurance, consistently simplifying complex ecosystems and unlocking measurable business value. My work spans LLM‑powered automation, developer experience platforms, microservices modernization, and enterprise billing migrations, driving outcomes such as 25% FCR improvement, 99.5% faster data access,$1M+ infra savings,up to $2B in revenue accuracy gains. 🤖- 100+ intents automated through GenAI virtual agentsMy approach blends deep discovery, customer segmentation, value‑prop design, and cross‑functional alignment with strong technical execution. I’ve partnered closely with engineering, data science, operations, compliance, and business leaders to bring clarity to complex ecosystems and ship scalable, AI‑driven products.A few themes define my work:• GenAI & Conversational Automation: Built LLM‑powered chatbots using RAG, safety guardrails, and evaluation frameworks to modernize customer and IT support.• Developer Experience & Platforms: Led the shift to an Apollo GraphQL Supergraph, unifying fragmented APIs into a single, governed data layer.• Enterprise Modernization: Drove Oracle Revenue Management & Billing migration, improving accuracy, reducing rework, and strengthening downstream integrations.• Microservices & Digital Servicing: Modernized legacy systems into scalable, domain‑driven services that improved reliability and customer experience.• GTM Strategy: Defined product vision, value propositions, KPIs, and rollout strategies that aligned stakeholders and accelerated you’re working on AI, platform modernization, or large‑scale transformation, I’d love to was grateful to be the only Product Manager from Cognizant recognized with the Center Stage Award by the Former CEO of MetLife Auto & Home, who also shared a LinkedIn recommendationStrong founder‑style ownership mindset||Ideation || Digital transformations || Design thinking || Data analysis ||AI & ML || Gen AI || Agile development || Business Analysis || Bid Management and Pre-sales || Cost models tailored to all strategic business units || GAP and Service Portfolio analysis || Report Automation.
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