Krishna Venkatesh Vadivel
7x Cyara Certified | Quality Assurance Analyst | Cyara | IVR | Contact Center | Genesys Cloud & Engage | Google Cloud | Manual & Automation testing | Load Testing | ALM | Jira | DRM | Rally | Taskflow
- Role
- Senior Application Developer at IBM
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Krishna Venkatesh Vadivel
5 years of experience in IVR Testing and performed IVR E2E validation • Strong knowledge and Experience in IVR testing and performed IVR E2E validation • Strong experience in testing IVR speech recognition, DTMF,English and Spanish. • Deep knowledge of IVR tests, procedure, and expertise in IVR speech detecting system. • Experience on testing in Genesys Engage and Genesys Cloud. • Experience in testing both Inbound and outbound test call in IVR using Cyara. •Experience in testing Outbound call, Chatbot, Email channels • Have Experience writing automation scripts in Cyara Automation tool. • Strong in Analyzing Business Specs and Developing Test plans, Test scripts, Test cases, Test scenarios and preparing test reports. • Experience in designing & reviewing Test cases, Test scenarios, scripting test scripts, Execution, Bug reporting and Bug / Defect tracking. • Have extensive experience in Defect Reporting and Defect tracking process using JIRA and ALM(QC)
Experience
Senior Application Developer
Feb 2026 — Present · Bengaluru, IN
Education
Sona College of Technology
Bachelor of Engineering - BE, Mechanical Engineering
2016 — 2020
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