Krishna Sharma
Procese Lead | Infosys BPM | Assistant Manager - Content - Spencers Retail Limited | E-learning Developer (Articulate Storyline 360 and Rise) | Motion Graphics | 2D Animator | Graphic Designer | Illustrator |
- Role
- Process Lead Learning and Development at Infosys BPM
- Location
- Jamshedpur, JH, IN
- LinkedIn followers
- 500 followers
About Krishna Sharma
Learning and Development (L&D) professional with over 9 years of experience in designing,…
Experience
Process Lead Learning and Development
Dec 2024 — Present · Bengaluru, IN
Process Lead | Lead Content Development | Provide SAP LMS Solutions | Course Translations | Vendor Management Lead the Content Development and SAP LMS (Learning Management System) teams to deliver high-quality training materials and solutions.Collaborate directly with clients and stakeholders to understand and fulfill organizational training needs and ensure alignment with business goals.Oversee the Course Translation Team and manage external vendor partnerships to ensure timely and accurate localization of learning content.Drive innovation within the Learning & Development (L&D) space by exploring and implementing new tools, technologies, and methodologies.Handle and resolve training-related requests and incidents via ServiceNow, ensuring timely and effective support.Generate analytical reports and develop interactive dashboards to track training metrics, engagement, and performance.Ensure compliance with quality standards and audit requirements for all learning content and processes.Coordinate with cross-functional teams including HR, IT, and Operations to support end-to-end training deployment.Lead process improvement initiatives to optimize training delivery, user experience, and content effectiveness.Mentor and guide team members, fostering a culture of continuous learning and collaboration.
Education
Kolhan University Chaibasa
Bachelor of Commerce - BCom
2017 — 2020
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