Krishna Sahu

About Krishna Sahu

Results-driven IT Professional with over 10 years of experience in IT Infrastructure, Technical Support, Factory IT Operations, and Enterprise System Management across government, retail, manufacturing, and FMCG industries.I completed my Bachelor of Engineering in Electronics & Communication from Rajiv Gandhi Proudyogiki Vishwavidyalaya, and since then, I have built my career by leading IT operations from the ground level to strategic implementation, ensuring reliable, secure, and efficient technology environments. Professional Experience:• Mars Royal Canin – IT Service analyst (Current)• Jindal Group – IT Assistant Manager• Reliance Retail – Asset Coordinator & IT Support• MP Police Headquarters – Technical SupportMy key point: 1. Incident Management • Quickly identify, log, and resolve IT issues. • Prioritize incidents based on business impact. • Provide timely updates to users. Service Request Management • Handle user requests for new software, access, hardware, and network support. • Ensure requests follow IT policies and approval workflows. Technical Troubleshooting • Diagnose and resolve issues related to networks, servers, applications, laptops, printers, and cloud systems. • Use remote support tools for quick resolution. System Monitoring & Maintenance • Monitor system performance, uptime, and security alerts. • Perform routine maintenance, patching, and updates. Asset & Configuration Management • Maintain accurate inventory of IT assets (laptops, servers, network devices). • Track software licenses and configurations. User Support & Training • Provide L1/L2 support to employees. • Train users on tools like Office 365, email, collaboration tools, and cybersecurity basics. Documentation & Reporting • Document solutions, SOPs, and knowledge base articles. • Generate incident reports and service performance dashboards. Cybersecurity Practices • Ensure compliance with security guidelines. • Identify vulnerabilities, report threats, and enforce IT security policies. Coordination with Vendors • Work with external vendors for hardware repairs, network issues, ISP coordination, and software support. Change & Release Management • Support planned changes (software upgrades, deployments). • Minimize downtime and ensure smooth transitions. Cloud & Modern IT Tools • Assist in cloud services support (AWS).

Experience

1. Information Technology Support Analyst

   Royal Canin

   Nov 2023 — Present · Kalyan, IN

Education

• Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV), Bhopal

  Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering