Krishna S.

About Krishna S.

I have completed my graduation in BBM/BBA(Finance, HR, Banking and Marketing) from Andhra University. I did my schooling in lots of schools.viz.st.patricks(secunderabad),John milton,nalanda,NMHS,DRS,Kotwal,Bhashyam. Did my Inter in Narayana junior college(MPC). Well,its quite embarrassing that a MPC student went in a commerce field,its quite a long story to differentiate, but in short.\"\"I faced a challenge to achieve with DIFFERENCE\"\" After 3 years crossing the hurdles, I feel myself to be a waiter in the cockroach theory.

Experience

1. Sales Support Specialist

   24 Exchange

   Aug 2021 — Present

   24X Technology/Business/ Trading consists of highly skilled, energetic individuals that possess strong analytical, technical, and customer service expertise. We work in the fast-paced environment of Trading where our customers expect timely and accurate resolutions.\\\\n\\\\nAct as a specialized technical resource for complex issues affecting native tech and external technology products.\\\\nRemotely resolve customer issues, utilizing 3rd party partners when needed.\\\\nIdentify service-impacting trends and help implement preventative measures.\\\\nLeverage innovative technologies to ensure a consistent support experience.\\\\nProvide expert trading support for assigned products - FX NDF, SWAP & SPOT, Crypto, Equities, Fixed Income & Commodities (Metal).\\\\nInterface with product support, development teams, and 3rd party vendors to resolve issues.\\\\nTroubleshoot, reproduce, and resolve customer issues remotely, arranging for on-site dispatches when required.\\\\nProvide high-quality technical advice to internal stakeholders and 3rd party engineers.\\\\nEscalate major, elusive, and recurrent issues that are impacting clients.\\\\nMaintain awareness of relevant technical and product trends through self-learning/study, training classes, and job shadowing.\\\\nMaintaining accurate client-site documentation.\\\\nDeliver technology or product training to customers as needed.\\\\nRecord all customer interactions using CRM tools provided (Salesforce).\\\\nExperience working with FIX Protocol.\\\\nSkilled with incident management, analytical thinking, troubleshooting, and case management.\\\\nProficiency communicating technical concepts to non-technical customers and colleagues.\\\\nExperience in a customer service environment and having outstanding Customer Service skills.\\\\nAmbition to develop and maintain a deep understanding of assigned products and technologies.\\\\nAbility to work with virtual teams to successfully deliver projects or resolve escalations.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n