Krishna Rao

Customer Service Representative @Shell

CA

Staff Management: Recruit, hire, train, schedule, coach, and motivate store employees and attendants.Operations: Direct daily activities, manage cash registers, oversee fuel pumps, handle deposits, and ensure smooth service.Customer Service: Resolve complaints, build relationships, and ensure a positive customer experience.Inventory & Merchandising: Control stock, order products (including fuel), manage displays, and minimize loss.Administration: Assist with daily reports, cash reconciliation, scheduling, and budgeting.Compliance & Safety: Enforce company policies, safety protocols, and maintain high standards for cleanliness and appearance.

LJ University

Diploma of Education

Humber College

Advance Diploma