Krishna Mohan Pulla
Solution Architect | KPMG | ServiceNow
- Role
- Operations Manager Servicenow at Genpact
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Krishna Mohan Pulla
17+ years of overall experience & 7+ years of relevant experience in ServiceNow as Techno functional Project Manager working on capabilities ITSM, CMDB. Major contributor in implementing Solution using Agile methodology which requires solution proposal in accordance with the requirement and guidelines set by the client. Travelled internationally for transition and onboarding of multiple operating companies and coordinated with the offshore team to deliver multiple projects. A certified implementation specialist and ITIL professional.Also having broad knowledge in various human resources and business management systems. Able to seamlessly lead global teams and projects to timely delivery.
Experience
Operations Manager Servicenow
Jun 2019 — Present · IN
Managing the ServiceNow team which includes administrators & developers by following the Agile methodology• Leading the Agile team and implement/design the solutions basis the requirement captured in the form of stories• Working closely with Product owner, scrum master and managing the smooth flow of Scrum events (Backlog refinement, Sprint planning & sprint retrospective etc.…)• Collaborating with stakeholders and ensuring that the implementation adheres to the Objective and Key Results• Lead and worked on multiple ServiceNow automation projects which includes Active Directory, Joiner Mover Leaver & SCCM Automation utilizing flow designer following the no code concept• Lead upgrade activity from Jakarta to New York & New York to Paris and ensure that the testing, UAT executed as per the planning• Lead the project and design for Integrated Services automation implemented using flow designer• Lead the project for implementation of Predictive Intelligence• Lead the project for implementation and setup of Walkup Experience• Implementation of Identification & Reconciliation engine for CMDB automation of computers from SCCM and Active directory• Implementation of Virtual Agent including local language translations• Translating multiple portals (Service Portal, KB portal etc.…) in local languages (more than 25+) including mobile app translations• Designing and improving Service Portal UI to make it more user friendly• Leading the project to setup Integration with suppliers via DellBoomi middleware for Incident and Changes • Coordinating with the team on designing complex catalog items
Education
Osmania University
B Sc, Electronics
2000 — 2003
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