Krishna-Priya Balakrishna
Product @Rogers Communications
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WORK HISTORY
Product @Rogers Communications
Led Channel Enablement to build a new omnichannel product & launched Retail channels with a unified experience of Rogers products to customers by improving the YoY experience by 60%+. Leveraged due diligence processes to critically analyze cross Sell Products & led the team to develop across 239 Fido stores; 434 Branded Retail stores; 2010 Partner Retail stores Led the team from inception to implementation to develop capability to Upsell Rogers Products resulting in $8M of increase in revenue in CX Support & Retail areas by working with Business owners, channels primes, stakeholders, UX/UI Teams, Technical teams, cross-functional teams both internal and external. Led the team to bring in new features to support customer by reducing call reduction rate by 30k/year and saving cost by 600K/year. Drove the team to provide a new installation option to reduce sales slippage and improve cost saver leading to increase in revenue. Led the product Roadmap, product Vision, product strategy, collaborate with stakeholders, Executive leadership, Technology leaders to prioritize & define work in the product backlog.
EDUCATION
University of Waterloo
Master's degree
Vasavi College of Engg
Bachelor's degree
ABOUT KRISHNA-PRIYA BALAKRISHNA
I\'m passionate about building products that solve meaningful problems and create real…
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