Krishna Prabhu
Business Head - WH Fulfilment & Freight Forwarding Services
- Role
- Head of Warehousing & B2b Express Services at Flipkart
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Krishna Prabhu
Building Warehousing and B2B Express Service for Ekart, offering 4PL Services for D2C,B2B and B2C customers.Built & Operated Quick Commerce Hyperlocal Warehousing NW & Last Mile Services for Fast delivery of Fruits & Vegetables, Dairy, Daily Essentials & Grocery.Service Business Management: As Neutral Service Provider & Strategic Service Partner for setting up Walk in Service Centers, Large format Flagship Service Centers & Specialist Service CentersBuilt Service Organization : Setting up End to End Service Business plan, Manpower organization, Design, Bizfin, Integrated CRM, Technical support, Contact Center, Service network, Back end support like SCM, IT Integration, Refurbishment, Product Life Cycle Management etc.Product & Design : Ideation, Business Case Development, Design Solves & Create Products for Service & SCM Operations. Key Account & Business Development: OEMs, Insurance Providers, and Carriers & Vendors to enhance Service Business with shared services platform for reduced costsSpare Parts Supply Chain Management: Set up Warehousing Infrastructure through 3PL, Planning & Implementing processes for Supply Chain Management of spare Parts & Accessories from ODM, OEMs thro imports & local sourcing, forward and reverse logistics of spare parts.DOA Returns & Parts RMA Management: Develop strategy & process for effective clearance and claims of parts & finished goods with suppliers and OEMs. Including Swap, refurbishment (L3), repairs & parts harvesting methods.VAS Service Sales Identify the opportunity of Extended Warranty & Accessories through Online & NW of Retail, Insurance and Field Service channel. Develop, procure all such needs to achieve revenue targets.Agreements: Formulate Service Agreements, Business terms, delivery standards & Processes for OEM specific services.Legal Knowledge: Statutory, dispute handling in service engagements, Consumer Court & legal dispute managementService Quality: Service Quality Index management & AuditsField product Quality Support: Product pre-launch field trails, product performance testing & correction at factoryCrisis Management in Service Recovery : Providing effective strategy & recovery solutions during crisis or failure of NWOperate Service business as Profit Center & as Entrepreneur Partner in StartUps.
Experience
Head of Warehousing & B2b Express Services
Nov 2022 — Present · Bengaluru, IN
Education
PES University
Bachelor of Engineering - BE
1994 — 1998
SVS English School Bantwal
Schooling
T A Pai Management Institute, Manipal
Master of Business Administration - MBA, Marketing/Marketing Management, General
Vijaya College, RV Road, Bangalore-4
Under Graduate, PCME
1992 — 1993
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