Krishna Pavithran
Manager-Service Assurance @ Kotak Mahindra Bank
- Role
- Manager-service Assurance at Kotak Mahindra Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Krishna Pavithran
Results-driven Team Lead with 8 years of experience in Regulatory & Senior Leadership Escalations, Incident Management, SaaS Adoption & Support, and Customer Lifecycle Management. Expert in maintaining critical Contact Center Parameters and designing efficient Process Flows to drive exceptional performance. I have a proven track record of driving operational excellence, improving team performance, and increasing productivity, while reducing costs and achieving higher customer retention rates.Seeking new opportunities to apply my skills and lead high-performing teams to success
Experience
Manager-service Assurance
Apr 2024 — Present · Thane, IN
In my role at Kotak Mahindra Bank, I led a dedicated team focused on service assurance, tackling regulatory challenges and senior leadership escalations. By implementing strategic process improvements, I enhanced operational workflows and significantly reduced response times, ultimately driving customer satisfaction. My efforts contributed to the bank\'s commitment to excellence in financial services.
Education
Arunachal University of Studies
BSC Computer Science , Computer Science
Friends junior college
Hsc, IT
2012 — 2014
Vidyadhiraja High School
SSC
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