Krishna Parashar

About Krishna Parashar

I am a Lead-to-Cash and Customer Experience (CX) leader with 22+ years of functional and technology experience delivering CX/CRM transformation programs globally across Australia, New Zealand, Germany, Brazil, the USA, and India.I have led Global CX Practices with a strong focus on revenue growth, margin optimization, client satisfaction, and scalable delivery. My responsibilities span pre-sales and sales support, thought leadership, business growth, solution design, resource management, certifications, training, and delivery governance.As a Business and Enterprise Architect, I specialize in CX/CRM platforms—both on‑prem and cloud SaaS—including Marketing, Sales, CPQ, Subscription, eCommerce, Service, and Field Service. I have successfully executed multiple end-to-end greenfield implementations using Agile and iterative methodologies.I bring deep domain expertise across Hospitality, Banking, Insurance, Telecom, Payments, Manufacturing, Pharma, Life Sciences, Automotive, Travel, Publishing, and Public Sector, and I am known for strong analytical thinking, process design excellence, and trusted client relationship management.

Experience

1. Digital Transformation Delivery Director Practice Leader

   Capgemini

   Mar 2019 — Present · India, US

   Revenue growth & Margin improvement- CX Practice building & scaling- Executive Stakeholder & C‑suite advisory- Global Delivery & Offshore/Onshore/Nearshore models- Thought Leadership & Market Positioning- Strong Client Relationship & Trust Management- Digital Transformations- Delivery Oversight- Presales, Training & Certifications, Tools and Accelerators- Ideation factory & Solutions

Education

• Amravati University

  Bachelors of Engineering, Electronics & Telecommunication

  1999 — 2003

• Lucknow Public College

  12th Grade, Mathematics

  1996 — 1998

• Lucknow Public School

  10th Grade, Science

  1994 — 1996

Skills

• Time Management
• Customer Relationship Management (Crm)
• Business Analysis
• Global Delivery
• Oracle
• Requirements Analysis
• Crm Business Consulting
• Pre-Sales
• Program Management
• Risk Assessment
• Siebel
• Requirements Gathering
• Project Coordination
• Software Development Life Cycle (Sdlc)
• Business Process
• Data Migration
• Software Project Management
• Crm
• Project Management
• Management Consulting
• Sdlc
• Solution Architecture