Krishna Nair
SaaS lifecycle retention & expansion expert. I turn adoption challenges into predictable revenue through playbooks, cross-functional delivery and data-driven lifecycle orchestration.
- Role
- Customer Success Advisor at HighLevel
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Krishna Nair
I am a Customer Success professional with a core focus on SaaS lifecycle management, product adoption, and predictable revenue retention. Over my career I’ve combined consultative account strategy with technical execution to reduce churn, improve product adoption, and drive measurable expansion.Many customers struggle with fragmented onboarding, delayed time-to-value, and siloed processes that block adoption and limit upsell. To address that, I design and operationalize repeatable playbooks through onboarding, health scoring, renewal orchestration and automation that remove friction and surface expansion signals earlier in the lifecycle.I lead cross-functional initiatives with product, engineering, sales and operations to integrate systems, automate workflows and implement client-centric KPIs. By executing targeted enablement and SaaS lifecycle strategies, I’ve supported platform adoption lifts of ~20%, collaborated on initiatives that drove ~25% revenue impact, and managed enterprise portfolios with monthly GTV in the crores consistently translating technical fixes into commercial outcomes.I’m focused on scaling Customer Success functions that deliver predictable Net Revenue Retention and customer lifetime value. I’m targeting Senior Manager / Head of Customer Success roles where I can standardize lifecycle processes, build high-performing teams, and convert product value into sustainable, revenue-driven relationships.
Experience
Customer Success Advisor
Apr 2025 — Present · IN
Education
The KET's V. G. Vaze College of Arts, Science & Commerce (Autonomous)
Bachelor of Business Administration - BBA, Finance, General
Somaiya Vidyavihar University
High School Diploma, Business/Commerce, General
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.