Krishna Murthy

About Krishna Murthy

21.5 years experience in client management/support/services that includes 15 plus years…

Experience

1. Customer Success Manager

   PayU

   Jul 2021 — Present · Bangalore Urban, IN

   Responsibilities include Project /account management for banks including working on projects end to end (India region). Drafting BRD (Business Requirement Document) after liaising with various stakeholders for requirement gathering. Familiar with various Project Management techniques like Waterfall and Agile. Handling payment security-authentication services for Indian and Overseas banks in collaboration with VISA, Mastercard, NPCI systems.• Responsible for requirement gathering, planning, budgeting, implementation, monitoring and for E2E project delivery.• Managed multiple simultaneous projects, build close working relationships across cross-functional stakeholders, and effectively understand and coordinate cross-functional collaboration requirements. Ensure solutions fulfil both the business (internal) and the customer’s needs.• Reports on Services Metrics including Financials, Portfolio Health, Risk, Change Control, Defect Management, Project Progress, etc.Other responsibilities as a Customer Success Manager include• Escalation Management/Customer Relationship Management for multiple accounts/banks• Customer Training, Onboarding New Clients• Encourage Customers to Upgrade their Products to align with product being used• Evaluate and Analyze Customer Needs pre/post production on projects/issues which in turn has helped build Trust and Transparency with Clients and helped promote Customer Loyalty• Consulting Approach to Problem solvingKey clientele: SCB,Deutsche Bank,NPCI, Federal Bank,PNB,Mobikwik, Bank of Baroda, IDBI Bank, Airtel Payments Bank, South Indian Bank, Karnataka Bank, Indian Overseas Bank,Zenith Bank

Education

• K.V.N.A.L CBSE Board 1996

  10TH/S.SL.C

• IGNOU UNIVERSITY – 2002

  BACHELORS IN COMMERCE

• Indiranagar P.U. Composite College - 1998

  PRE-UNIVERSITY

Skills

• Pre-Sales
• Xml
• Requirements Analysis
• Cloud Computing
• Software Project Management
• Crm
• Team Management
• Enterprise Software
• Sdlc
• Solution Architecture
• Vendor Management
• Saas
• Business Analysis
• Soa
• Agile Methodologies
• Management
• Web Services
• Unix