Krishna Murari Sharma
Storage Technical Consultant @ HPE
- Role
- Storage Technical Consultant at Hewlett Packard Enterprise
- Location
- Jamshedpur, IN
- LinkedIn followers
- 500 followers
Experience
Storage Technical Consultant
Dec 2022 — Present · Pune, IN
UST [Usage Support Team]: Handling queries related to HPESC PortalResponsible to log and dispatch cases, provide status updates and route cases appropriately to the right queue as per the defined SLA.Event management of cases wherever applicable for all Cases defined with specific priorities and severities2. XP Storage Team : Working as a Technical Solutions Consultant [L1]Resolving customer issues related to Storage Servers Handling CE assist calls and routing the calls OR cases to the relevant L1/L2 teamsBuilds and maintains customer relationships at appropriate levels within the accountManage conflicting priorities, resetting expectations where needed to meet the needs of multiple requests.Delivers standard services in accordance with the Service Delivery Guides.
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