Krishna Kumar
Global Process Owner | GM | AVP | DGM | Order to Cash (O2C) | AR, Operations & Transitions | Driving Process Excellence, DSO Improvement & Client Success | Lean Six Sigma | Project Management| Power BI |Governance
- Role
- Global Process Owner - Otc at HCLTech
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Krishna Kumar
I am a results-driven Operations Leader with over 18 years of experience in Accounting, Banking & Financial Services, specializing in the Order to Cash (O2C) domain. My expertise spans Accounts Receivable, Business Process Management, Transitions, and Client Servicing, with a proven track record of leading high-performing teams and driving process excellence.I’ve successfully managed multiple global transitions, trained cross-functional teams, and implemented Lean Six Sigma practices to enhance efficiency and reduce cycle times. My passion lies in building scalable processes, improving DSO, and strengthening client relationships through proactive service delivery.Certifications & Highlights:• Project Management – Certified•Order to Cash Domain Expertise – IBM Certified•Lean Six Sigma (7 Star) – Genpact Certified•Genpact Brand Ambassador – Genpact CertifiedI’m always open to new challenges where I can contribute to business transformation, operational excellence, and digital finance innovation.Highlights:• Reduced DSO by double‑digit days using tighter credit policies, proactive dunning, and automation; improved working capital and bad‑debt avoidance.• Lifted invoice first‑pass accuracy to 98% and cut disputes by 30% through SOPs, root‑cause fixes, and cross‑functional cadence with Sales/Ops/Controllership.• Built and led 20–50 member teams; standardised AR dashboards, reconciliations, and executive reporting; strengthened CSAT/NPS with disciplined governance. Keywords: Order to Cash | Accounts Receivable | AR | Business Process Management | Transition Management | Operations | Client Servicing | Leadership | Lean Six Sigma | Process Improvement | SAP OTC| PMP| PMO
Experience
Global Process Owner - Otc
Feb 2026 — Present · IN
Education
Delhi University
Bachelor of Commerce - BCom, Accounting
Institute of Management Technology, Ghaziabad
PGDBM finance, Accounting and Finance
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