Krishna Kant Patel
Associate - Call Auditor | Quality Analyst at Netlink
- Role
- Associate - Quality Analyst at Netlink Software Group America Inc
- Location
- Bhopal, MP, IN
- LinkedIn followers
- 500 followers
Experience
Associate - Quality Analyst
Netlink Software Group America Inc
Dec 2025 — Present · Bhopal, IN
Core Responsibilities:Call Monitoring: Listen to live or recorded calls, chats, and emails to assess agent performance.Quality Assessment: Score interactions against set criteria (communication, accuracy, knowledge, script adherence).Feedback & Coaching: Provide constructive, actionable feedback and deliver training/coaching to improve agent skills and customer satisfaction.Compliance: Verify adherence to company policies, procedures, and legal/regulatory requirements.Reporting: Prepare quality reports, highlight trends, and share insights with management.Process Improvement: Identify root causes of issues and contribute to initiatives for better operational efficiency.
Education
National Council of Vocational Training
Banking and Accounting , Banking and Financial Support Services
2011
Barkatullah University, Bhopal
Bachelor of Science - BS, Biotechnology
2011 — 2014
National Council of Vocational Training
Tally , Accounting
2012
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.