Krishna Joshi

Front Desk Agent @Hyatt

Mississauga, ON, CA

Part of the opening team at a newly launched dual-branded Hyatt property featuring over 200 guest rooms and 8 floors, serving both business and leisure travelers. I play an integral role in front office operations, delivering exceptional service while upholding Hyatt brand standards across both Hyatt House and Hyatt Place.Key Responsibilities: • Manage guest arrivals and departures, ensuring a smooth and efficient check-in/check-out experience tailored to each brand’s service style. • Utilize Opera PMS for accurate room assignments, payment processing, and maintaining guest profiles. • Serve as a key point of contact for guest inquiries, special requests, and service recovery with a focus on guest satisfaction and loyalty. • Coordinate with housekeeping, maintenance, and food & beverage teams to ensure operational efficiency and prompt service delivery. • Support group bookings, corporate accounts, and extended-stay guests, maintaining attention to detail and personalized service. • Maintain a polished, professional front desk presence and contribute to a warm, welcoming atmosphere for all guests. • Participate in the continuous improvement of front office procedures and standards in a dual-brand operating environment.