Krishn Murari Jha
Service Delivery Manager Operations | Service Delivery Management, Client Communications | HIT | Remote Infrastructure Management
- Role
- Service Delivery Manager Operations at Fujitsu
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Krishn Murari Jha
As the Service Delivery Manager Operations, I lead a large and diverse team of engineers who provide infrastructure services to global clients across various domains, such as Wintel, Unix, Virtualization, M365, Storage & Backup, Network & Security, Enterprise Cyber Security, Database, Multi-Cloud, DevOps, Enterprise Management Monitoring, SCCM, and more. With over 15 years of experience in this field, I have developed strong skills and knowledge in managing complex and critical projects, ensuring customer satisfaction, service quality, and operational excellence, and driving continuous improvement initiatives.I hold certifications in ITIL and Six Sigma, and have successfully implemented a Six Sigma Green Belt project that reduced ticket backlog and improved SLA compliance. I have also participated in QPI audits and CMMI 5 Version 2.0 as a FAR member, demonstrating my commitment to quality standards and best practices. Additionally, I have extensive experience and expertise in Wintel and Azure, having worked as a Technical Lead and Subject Matter Expert for these domains in my previous roles. I have also won the Annual Apex Award in 2016-17 for my outstanding performance and contributions to the Managed Infrastructure Services. My mission is to leverage my skills and knowledge to deliver innovative and effective solutions that enhance the business value and performance of our clients.
Experience
Service Delivery Manager Operations
Feb 2025 — Present · Noida, IN
Service Delivery Management, Client Communications, Contract Management, SOW, Resource planning etc.
Education
HCL Career Development Center, Noida
HCL Certified Engineer
2007 — 2009
R.B.College, Dalsinghsarai, Samastipur
I.Sc.
2005 — 2007
Punjab Technical University, Jalandhar
Bachelor's of Information Technology
2009 — 2013
Vidyapati High School Mow Bazidpur South
10th
2004 — 2005
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