Balasubramanian Krishnan

Manager - Service Delivery @Cognizant

Worked at multiple client sites Manulife, Loblaws, Wells Fargo, Walgreens and The Hartford Insurance during this period. Responsibilities include; • Led service delivery for the multiyear and multimillion-dollar programs • Defined service level agreements (SLA) and Operations Level Agreements (OLA) • Derived transition strategy and planning for various custom applications and technologies • Planned for budget, cost, utilization, risk and mitigation for Infrastructure delivery • Managed day-to-day operations of the Service Delivery teams as well as contract development, signing and tracking • Managed Production Support, NON-PROD Environment support and Test Environment Managed Services (TEMS) • Led Infrastructure Management and Managed Production Support (MPS) models in application support • Managed Cloud migration process of moving data, applications and all other business elements to a cloud computing environment • Led Training programs to the team members to gain domain knowledge on Insurance and Retail • Created and tracked detailed project plans, manage and resolve issues and risks for SAP Migration from legacy applications • Developed KPIs to track efficacy of all phases of project deliverable items • Resolved conflicts on project scheduling, execution, resource utilization and allocations