Krishananjali Jha
Senior Manager (Operations)
- Role
- Assistant Manager at Exl Gurgaon
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Krishananjali Jha
A results-driven operations leader with a strong background in customer experience management, escalation handling, and quality assurance. I’ve led multilingual customer support operations across Europe-focused markets, specializing in both voice and non-voice processes. By integrating agile methodologies and fostering cross-functional collaboration, I have successfully enhanced resolution speed, reduced complaint cycles, and consistently elevated customer satisfaction. With a focus on continuous improvement and stakeholder alignment, I develop scalable, customer-centric strategies that drive service excellence and operational efficiency. I am an IATA certified travel expert with experience in GDS (Amadeus) fares and ticketing. Furthermore, with a certified foundation in Agile, Scrum, and Power BI, I’m fluent in leveraging platforms like JIRA, Salesforce, and Confluence to deliver structured, scalable solutions. I thrive on optimizing customer journeys and enabling digital transformation in fast-paced, cross-cultural environments.
Experience
Assistant Manager
Oct 2022 — Present · Gurugram, IN
Education
Indira Gandhi National Open University
Master's degree
2017 — 2019
Jawaharlal Nehru University
Master's degree
2012 — 2014
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