Krishana Makwana

Production Support Analyst @Bank of America

Charlotte, NC, US

o Design and maintain dashboards to track and visualize key performance indicators for the payment production support team.o Manage and optimize team Jira boards, ensuring data accuracy and timely task completion.o Collaborate with internal stakeholders to address and resolve wire-related production issues efficiently.o Update and maintain wire processing databases to ensure accuracy in transaction handling.o Compiled monthly reports to track team metrics and team member performance.o Developed a comprehensive process map to address communication gaps between three levels of production support teams, the vendor, and triage teams, enhancing collaboration and issue resolution efficiency in the wire production support space.

The University of North Carolina at Chapel Hill

Bachelor's degree, Information Science