Krishan Thakur
Service Center In-Charge at Vivo India
- Role
- Service Center In-charge at vivo India
- Location
- Panipat, HR, IN
- LinkedIn followers
- 500 followers
About Krishan Thakur
Result-driven Advanced Excel Reporting Specialist with 8+ years of experience in…
Experience
Service Center In-charge
Feb 2022 — Present
Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team\'s objectives and goals are met.Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.Setting up and maintaining a service desk and evaluating its efficiency.Resolving service desk problems and improving service methods to increase the service desk\'s productivity and customer service.Auditing work and customer service to ensure the company\'s high standards, efficiency, and productivity goals are met.Helping to train new employees in company procedures.Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company\'s adherence to these regulations, and remaining current on the industry\'s standards and new innovations, materials, tools, and processes.
Education
Bhartiya Bal Vidya Mandir, Panipat
Higher Secondary School
2012 — 2013
Bhartiya Bal Vidya Mandir, Panipat
Secondary School Certificate
2010 — 2011
Indira Gandhi National Open University
Bachelor of Commerce - BCom
2013 — 2018
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