Krishan Sharma
Process Leader at Serco BPO-Global Service
- Role
- Process Leader at Serco
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Krishan Sharma
To Be A Management Part Of Big MNC where I can utilise my Natural Leader Skills.
Experience
Process Leader
Feb 2012 — Present · New Delhi, IN
Around Four Year overall rich experience in BPO Industry; Handling 30 Employees senior team individuallyTaking care of escalations between Respective organization and Client & filed serviceResponsible for day to day planning to ensure he smooth functioning of employees on the floor and maintaining the set call standards. Intiative for develop/implement action plans to achieve desired performance levels. He /she would continuously provide performance feedback to team members & hold regular one on ones with team members Handling of escalated and unresolved issues T attendance & leave management of the team Coaching & /feedback and develop action plan for team members Monitoring of calls and provide feedback on the same regularly. Responsible for floor management
Education
HP Board
10+2; 10th, Arts
2005
PTU
MBA-Opetations, Operations Management & Human Resource
2012
H.P.U
B.A, Art/Art Studies, General
2006 — 2008
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