Krishan Sharma

About Krishan Sharma

Certified and results‑driven IAM Support Engineer with 5+ years of experience in Microsoft 365, Identity & Access Management, and Active Directory. Adept at securing enterprise environments, streamlining access controls, and delivering reliable technical support aligned with SLAs.Holding multiple Microsoft Certifications — Azure Administrator (AZ‑104), Azure Fundamentals (AZ‑900), and Identity & Access Administrator (SC‑300) — with proven expertise in troubleshooting critical issues, implementing secure cloud solutions, and optimizing infrastructure performance.Currently focused on advancing into an IAM Administrator role, where I can design and manage robust identity solutions, strengthen cloud operations, and enhance user support. Passionate about driving security, compliance, and efficiency in enterprise IT environments.Key Highlights- 5+ years of hands‑on IAM and Microsoft 365 experience- Strong background in Azure AD, SSO, MFA, and RBAC- Track record of improving access management processes and reducing security risks- Skilled in collaborating with cross‑functional teams to deliver scalable identity solutions

Experience

1. IT Support Specialist

   Sago

   Oct 2025 — Present · Gurugram, IN

   Administered and supported enterprise Identity & Access Management (IAM) platforms including Azure AD, Okta, and SailPoint, ensuring secure and seamless user access across applications- Implemented and maintained Single Sign-On (SSO) and Multi-Factor Authentication (MFA), strengthening authentication processes and reducing unauthorized access incidents- Streamlined user lifecycle management by automating provisioning and de-provisioning, cutting onboarding time by 60%- Collaborated with IT Security, HR, and Compliance teams to enforce role-based access control (RBAC) and least privilege principles- Monitored and resolved identity-related incidents, providing Tier 2/3 support for complex access issues- Assisted in internal and external audits by maintaining accurate access records and ensuring compliance with ISO, SOC2, and GDPR standards- Documented IAM processes and created knowledge base articles to improve team efficiency and reduce repetitive support requests- Partnered with stakeholders to identify gaps in access management and recommend security enhancements.Key Achievements- Successfully rolled out MFA for users, reducing account compromise incidents by 40%- Automated account provisioning workflows, saving 200+ hours annually in manual effort- Improved audit readiness by achieving 100% compliance in quarterly access reviews.

Education

• Maharshi Dayanand University

  Bachelor's degree, Computer Science