Krishan Kumar
Senior Technical Support Engineer Dell Concentrix @Concentrix
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WORK HISTORY
Senior Technical Support Engineer Dell Concentrix @Concentrix
Calgary, AB, CA
Supported delivery of complex technical resolution initiatives by coordinating across Tier 2/3 support, engineering, and internal teams to meet resolution timelines.Tracked escalations, dependencies, and recurring issues; contributed to process improvements that reduced repeat incidents and improved resolution consistency.Maintained structured documentation, SOPs, and case records to support knowledge transfer and standardized execution.Provided status updates, risk flags, and resolution progress to internal stakeholders to support service delivery decisions.Acted as the coordination point for customer-impacting issues, ensuring alignment between technical teams and customer expectations.
ABOUT KRISHAN KUMAR
Project Coordinator / Project Professional with 3+ years of experience supporting and…
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