Krishan Kumar Chauhan
Head of Customer Care at Ivoclar - India & SEA
- Role
- Head of Customer Care - India & Sea at Ivoclar
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Krishan Kumar Chauhan
worked with Allied Medical Limited as a Service Engineer (service Centre) of Critical care instruments like Multi-Para patient monitor, Anesthesia workstation, Anesthesia machine, ICU ventilator, Drug infusion pump, Syringe pump & Pulse oximeter- From Nov 2011 to Feb 2013Worked with Becton Dickinson India Pvt Ltd as a field service engineer of Bioscience and Diagnostic machines like Flow Cytometers, Blood culture & TB culture machines.(Looking after Delhi, NCR, Punjab, Himachal Pradesh & Rajasthan)-Feb 2013 to present.JOB PROFILE:To do new installations.To provide after sale service & maintenance of machines.To ensure optimum utilization of resources like spare parts, logistics etc.Monitoring and improving the Customer base through Annual Service Contracts, sales of spare parts etc.Forecasting and ensuring on-time availability of spare parts for the Field Service activities at customer site.Analyzing field failures/defect and providing timely feedback to Service Centre for further improvements in process or equipment.Provide service support to our customers as well as our service Engineers.
Experience
Head of Customer Care - India & Sea
Oct 2024 — Present · Gurugram, IN
Customer Care P&L for India & SEA countries Team handlingField RepairHotline & SupportKPI management (Response time, resolution time, CSAT, First call resolution & Customer experience )
Education
Rotary public School, Gurgaon
12th, Science
2005 — 2007
Maharshi Dayanand University
B.TECH, Bio medical engineering
2007 — 2011
DELHI PUBLIC SCHOOL,MARUTI KUNJ,GURGAON
10th, SCIENCE
1996 — 2005
Skills
- Hospitals
- Biomedical Engineering
- Testing
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