Krishan Kumar
Assistant Manager - CRM Database Management
- Role
- Assistant Manager-crm(Zoho)database Management at Novelvox
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Krishan Kumar
Zoho Super Admin with 13+ years of experience in Zoho CRM administration, Zoho Creator, Zoho Desk, and Zoho Analytics. Strong expertise in Zoho system configuration, user and role management, workflow automation, Deluge custom functions, integrations, data migration, reporting, dashboards, and platform governance. Experienced in supporting enterprise and mid-size organizations, ensuring system stability, security, performance, and compliance. Proven ability in business process automation, CRM optimization, requirement analysis, stakeholder collaboration, and operations support, delivering scalable Zoho solutions that improve productivity, data accuracy, and decision-making.Technical / Admin SkillsUser & Role ManagementWorkflow AutomationDeluge Scripting (Basic)Data Migration & ImportSystem ConfigurationThird-Party IntegrationsBusiness / Process SkillsBusiness Process AutomationRequirement AnalysisCRM OptimizationReporting & DashboardsOperations SupportCore Zoho SkillsZoho Super AdminZoho CRM AdministrationZoho CreatorZoho DeskZoho AnalyticsZoho PeopleZoho ProjectZoho Analytics
Experience
Assistant Manager-crm(Zoho)database Management
Apr 2022 — Present · Gurugram, IN
Zoho report customization• Generate Zoho sales reports• Direct the sales team on following up with leads and contacts• Gather customer data from the sales team• Prioritize customer follow up and action items• Report on the sales pipeline• Have flexible availability to accommodate the sales team schedules• Refine internal company sales support process• Experience with Zoho Projects is a plusThe ZOHO CRM/Sales Support Specialist will work closely withAZENTIVE’s CEO and CSO (Chief Strategy Officer) to support, improve, administer, andmaintain the company’s sophisticated ZOHO CRM and Sales strategies.Maintaining and updating data in the CRM system to ensure accurate records of customer information and other related information used by the company.• Organizing and updating customer databases that contain information such as contact details, application history, and relevant data that is needed by the company for proper reporting.• Providing support to the rest of the team regarding data updates and/or amendments.• More importantly, will work closely with the Finance Manager in setting up controls through automation that will ensure data integrity during input and then various reports that will ensure control and timely detection of incorrect data/entry.• Developing reports that track users\' various activities over time to identify behavioral trends or specific needs that may indicate opportunities for improvement.• Manage ZOHO-related problems which include but are not limited to liaising with ZOHO consultants.
Education
Maharshi Dayanand University Rohtak
Bachelor of Arts (B.A.)
2009 — 2012
MDU Rohtak
Master of Business Administration (MBA), Marketing
2012 — 2014
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