Krishan Dahiya

About Krishan Dahiya

Experienced supply chain professional with a demonstrated history of working in the…

Experience

1. General Manager Regional Manager Operations - Hub Ppc Fm Mm Rts

   Ecom Express Limited

   May 2022 — Present · Delhi, IN

   Roles & Responsibilities: • Managing First Mile pickups and processing along with RTS covering 51 Direct centres (420 Indirect centres) and 9 dedicated automated processing centres along with 2/3 need based manual processing centres across North catering 46% of the total company’s business. 2 Largest sorters locations with combined area of 10 Lakh sq. ft, biggest in India.• Handling 17 Direct hubs including 10 Cross docks hubs.• Achieved highest ever season figures for the organization, picking 15 Lakhs+ in single day and processing in excess of 18 Lakhs+.• BAU figures at 7 Lakhs + and processing at 9 Lakhs+.• Vendor management - Fleet vendors in tune of 30+.• Direct/Indirect Manpower management – 1500+• Improved FM SLs from 85% to 90%+ within 6 months. Current BAU nos trending at 98%+ and 99.5%+ with Geofence, seller level. Shipment level trending at 96%+.• Processing Matrix consistent at 99.5%+. • Returns in tune of 1.5 lakh + with 98.5% delivery percentage. 100% customer POD with 100% reconciliation. • Lowest unidentified shipments with Highest business across regions in country.• Driving tech changes with Dev Teams to improve efficiency and productivity.

Education

• Symbiosis Institute of Management Studies

  Master of Business Administration - MBA, Marketing and Human Resource

  2003 — 2005

• N C Jindal Public School

  Senior Secondary, Business/Commerce, General

  1988 — 1998

• Delhi University

  Bachelor of Commerce - BCom, Business/Commerce, General

  1998 — 2002

• National Institute of Information Technology

  I-GNIIT, VC++, XML, ASP, SQL, Java++, Etc

  2001 — 2004

Skills

• Team Management
• Marketing
• Management
• Vendor Management
• Performance Management
• Operations Management
• Customer Service
• Supply Chain Management
• Procurement
• Process Improvement
• Logistics Management
• Project Management