Kristofer Hall
Delivering top-notch HRIS solutions for enterprise clients | Proven track record of improving customer satisfaction by implementing effective feedback loops • Lean Six Sigma Green Belt certified
- Role
- Lead Systems Consultant Senior Solutions Support Enterprise Account Manager at UKG
- Location
- Springfield, OR, US
- LinkedIn followers
- 500 followers
About Kristofer Hall
I’ve spent over two decades navigating the intricate world of payroll and HRIS solutions.…
Experience
Lead Systems Consultant Senior Solutions Support Enterprise Account Manager
Jul 2013 — Present · Springfield, OR, US
Streamlined workflow as the primary liaison between Post Live and Customer Success teams, enhancing cross-departmental communication that resulted in a 35% reduction in project handoff delays over six months.Earned recognition from senior leadership through successful implementation of best practices in customer engagement; feedback gathered directly led to resolving key operation inefficiencies affecting over 1300 customers.Developed precise project estimates for billable hours based on comprehensive analysis, leading to a 10% increase in customer satisfaction scores and boosting overall revenue generation within the Post Live Consulting team.Spearheaded the implementation of five key initiatives for the Post Live Consulting team, directly enhancing operational processes and improving overall estimation turnaround time by two days.Developed detailed reporting dashboards that provided real-time insights into user engagement; achieved an increase in actionable analytics by over 75%, empowering teams with critical decision-making capabilities.
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