Krisha Exley

About Krisha Exley

I’m a hands-on management professional with a track record of leading teams through…

Experience

1. Office & Customer Service Manager

   Northwest Motion Inc

   Nov 2020 — Present · Issaquah, WA, US

   At Northwest Motion, I wear many hats, contributing to the company\'s success by blending operational expertise with strategic leadership. My multifaceted role encompasses customer service excellence, team leadership, project management, and process improvement, all while supporting the company\'s long-term growth and vision.• Customer Service Leadership: Provide exceptional customer service via phone and email, ensuring client satisfaction through prompt and accurate responses. Oversee a team of customer service representatives, fostering a collaborative and high-performing environment.• Order and Inventory Management: Create technical product pricing and delivery quotations, manage order entry and expedition, and oversee procurement processes. Maintain inventory accuracy and streamline shipping and receiving operations to optimize efficiency.• ERP Implementation: Led a two-year initiative to upgrade and implement a new enterprise resource planning (ERP) system, transforming business operations. This project involved cross-departmental collaboration, data migration, training, and ensuring a seamless transition to improve organizational efficiency.• Process Improvement and Business Projects: Engage in continuous improvement initiatives to enhance workflows and drive operational excellence. Collaborate on strategic business projects that align with company goals.• Office and Event Management: Oversee day-to-day office operations, ensuring smooth functionality. Plan and execute company events, fostering team cohesion and promoting a positive workplace culture.• Human Resources and Onboarding: Serve as a point of contact for HR-related matters, including onboarding new employees. Support the development of a welcoming and supportive work environment.• Board of Directors Participation: Actively contribute as a member of the company’s board of directors, offering insights and guidance on strategic decision-making.

Education

• University of Southern California

  Bachelor of Science - BS

  1999 — 2003

Skills

• Customer Service
• Customer Satisfaction
• Purchasing
• Leadership
• Corrugated
• Packaging
• Key Account Management
• Microsoft Office
• Merchandising
• Procurement
• Quote
• Telephone Skills
• Problem Solving
• Creative Problem Solving
• Powerpoint
• Price Quotes
• Customer Focus
• Outlook
• Organizational Effectiveness
• Organizational Leadership
• Customer Engagement
• Typing
• Internet
• Multitasker
• Attention to Detail
• Conflict Resolution
• Customer Relations
• Order Processing
• Collaborative Problem Solving
• Sourcing
• Rfq
• Word
• Learning Quickly
• Public Health Education
• Public Health
• Research
• 10 Key
• Order Entry
• Product Sourcing
• Excel